Service terms per plan

Version 1.0 · Draft — not yet in effect

Draft for review. These terms are not yet in effect and do not create any obligations. The Terms & Conditions, Privacy Policy and Refund Policy currently apply.

2. What each plan includes

Process targets that apply to everyone: Membership application review — 3 business days · Clan approval / verification request — 3 business days · Reported content (harassment, safety) — Reviewed within 1 business day · Account access / security issue — First response within 1 business day, any plan · Data export — Instant, from Settings → Privacy · Grievance (IT Rules / Consumer Protection) — Acknowledged within 24 hours, resolved within 15 days.

1. Scope and how these terms fit together

These service terms describe what each ShadowClan plan includes and what the team works to for each plan. They add to, and do not replace, our Terms & Conditions (/terms), Privacy Policy (/privacy) and Refund & Cancellation Policy (/refund-policy). If anything here conflicts with the Terms & Conditions, the Terms & Conditions apply.

Membership itself is invitation-only and subject to admin approval; holding a paid plan does not by itself grant or guarantee membership, a member level, or any particular outcome from using the platform.

3. Support and response targets

Support is provided through the in-app help bubble (Report) and by email to info@shadowclan.in. Business hours are Monday to Friday, 10:00–18:00 IST, excluding Indian national public holidays.

Response times shown for each plan are first-response targets measured in business hours. They are service goals that we work to in good faith; they are not guarantees, and missing a target does not entitle any member to service credits, refunds or compensation.

Account-access and security issues, and reports of harassment or unsafe content, are prioritised for every plan regardless of tier.

4. Availability and changes to features

We aim to keep ShadowClan available at all times but do not currently offer an uptime commitment. Planned maintenance is announced in-app where practicable. Known incidents are communicated in-app and by email to affected members.

Features may be improved, changed or retired as the platform evolves. If a change materially reduces what a paid plan includes, we will tell affected members in advance and, once live billing is enabled, offer a pro-rated refund for the unused period on request.

5. Billing (when live payments are enabled)

During the Beta no plans are sold and no money is collected. Each member is given Beta access once, with every feature included for a set number of days (currently 31) from their first sign-in; when it ends, profile, feed and browsing stay available and other features show 'Available after beta'. Plans activated during our earlier founding beta stay active until billing starts. Before billing starts we will update these terms, announce the change to all members at least 15 days in advance, and require you to confirm a real charge; nothing is ever charged automatically because you used a feature during the Beta.

Once live: prices are shown in Indian Rupees before checkout together with any applicable taxes, and a receipt or invoice is issued for every charge. Paid plans renew automatically at the end of each billing period until cancelled; renewal reminders are sent before annual renewals.

You can cancel at any time from Settings. Cancellation takes effect at the end of the current billing period and you keep your plan until then. Refunds follow the Refund & Cancellation Policy.

We may change plan prices with at least 30 days' notice by email; the new price applies from your next renewal after the notice period, and you may cancel before it takes effect.

6. Upgrades, downgrades and what happens to your content

Upgrades apply immediately. Downgrades and cancellations apply at the end of the current billing period.

If you leave the Top plan while you own a clan, ownership passes to the clan's designated co-admin if they are an active member; otherwise the clan is archived (hidden, not deleted) and can be restored if you return to Top.

Features that belong to a plan stop being available when you leave that plan; content you created with them is kept, not deleted, and becomes usable again if you upgrade. Your profile, posts, portfolio and messages are never deleted because of a plan change.

You can export your data at any time from Settings → Privacy, and request deletion of your account under the Privacy Policy.

7. Fair use and suspension

Plans are for individual use by the member who holds them. Automated scraping, bulk messaging, reselling access or sharing an account is not permitted.

We may limit or suspend features for an account that breaches the Terms & Conditions or puts other members at risk. Where it is safe to do so we will tell you why and give you an opportunity to respond.

8. Grievance redressal

Complaints about the platform, content on it, or how your data is handled can be sent to our Grievance Officer at info@shadowclan.in (subject line "Grievance"). We acknowledge grievances within 24 hours and aim to resolve them within 15 days.

If you are not satisfied with the outcome you may escalate through the remedies available to you under applicable Indian law, including the consumer dispute redressal mechanisms under the Consumer Protection Act, 2019.

9. Changes to these service terms

We will give at least 15 days' notice by email and in-app before a material change to these service terms takes effect. The version and effective date at the top of this page always reflect the terms currently in force.

10. Governing law

These service terms are governed by the laws of India, as set out in the Terms & Conditions.