Refund & Cancellation Policy

1. Current status: beta

ShadowClan is in beta. No plans or paid extras are sold and no money changes hands, so no refund is needed while this remains the case. Plans members activated during our earlier founding beta stay active, at no charge, until billing starts.

This policy describes how refunds and cancellations will work once a live payment gateway is enabled, so members and prospective members know what to expect in advance.

2. Subscriptions (once live)

Subscriptions will renew automatically for the billing period you select, until cancelled.

You can cancel a subscription at any time from Settings > Billing; cancellation stops future renewals but does not automatically refund the current billing period.

If you are charged in error (e.g. a duplicate charge, or a charge after you already cancelled), contact info@shadowclan.in within 7 days of the charge and we will investigate and issue a refund for the erroneous charge.

3. One-time purchases (post boosts, courses) (once live)

One-time purchases such as a post boost or a mentorship course are generally non-refundable once the service has started (e.g. the boost has begun running, or the course has become accessible), except where required by law or where the service was not delivered as described.

If a one-time purchase fails to deliver the described feature due to a platform error, contact info@shadowclan.in and we will either fix the issue or issue a full refund.

4. Escrow and project opportunities (once live)

Escrow-held funds are released to the member when the client confirms the agreed work was delivered (per milestone where milestones are agreed).

If a dispute arises before funds are released, either party can raise it from the escrow screen, or contact an admin via Messages or info@shadowclan.in. An admin reviews the agreed scope, the messages and any evidence, and either refunds the client or releases the funds to the member. ShadowClan makes a good-faith decision but is not a licensed arbitration service.

The platform fee on an awarded opportunity (a percentage of the agreed price, based on its value) is refunded to the client if the escrow is refunded in full. If the funds are released to the member, the fee is not refundable.

5. How to request a refund or cancellation

Ask for a refund from Settings > Billing next to the purchase, or email info@shadowclan.in with your account email, the invoice number and the reason. We aim to respond within 5 business days, and you'll see the decision and our note in your billing history.

Each approved refund comes with a credit note against the original invoice, which you can open and download from your billing history.

Approved refunds will be returned to the original payment method via the payment gateway in use at the time, typically within the gateway's standard processing window (commonly 5–10 business days once a live gateway is enabled).

6. Changes to this policy

We will update this page before enabling any live payment gateway, and again whenever these terms materially change. Continued use of paid features after such a change constitutes acceptance of the updated policy.